Your Blackberry could have many problems, one of them is related to email. For example you can't send and receiving email, or can't create new e-mail address, cannot get into Email Accounts setting and other various problems.
In many cases that problems can be fixed by doing a simple soft reset (pressing Alt + aA + del), hardreset (by pulling the battery) or resetting your email settings. Buf if that's not worked, you could do the step below to fix your BlackBerry Mail.
Delete and Resend Service Book
- Go to Device > Advanced System Settings > Service Book menu
- Select Service Book that had suffix name [CMIME], click the menu button and select Delete.
- Go to Setup > Email Accounts > Internet Mail Account, select Service Books and click Send Service Books.
- The final step is to "Register HRT" by navigating menu to Options -> Device -> Advanced System Settings -> Host Routing Table, press the menu key and select Register Now.
If that's solution can not fixed your BlackBerry Email problems, there is another possibility why your BlackBerry can not receiving or sending emails. Maybe it's because an error in Email Setup Application (corrupted, incompatible, or update process not that interrupted).
This symptom above characterized by not able to access email menu settings (to create or manage email address) in Setup -> Email Accounts, your BlackBerry will stop responding. But don't worry you can still fix your BlackBerry Email by reinstalling the Email Setup Application.
How to reinstall the Email Setup Application in BlackBerry
Open your BlackBerry internet browser and go to http://(carrier name).blackberry.com/rest/EmailClient/
(Note: make sure the letter E and C in EmailClient use capital case)
Replace the carrier name according to your carrier, e.g. if your operator is Telkomsel then you must type http://telkomsel.blackberry.com/rest/EmailClient/
Click Download, wait until the installation completed and restart your BlackBerry.